Refund policy

At HomeSupplyUK, customer satisfaction is our priority.

Returns

You may return eligible items within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Opened or used products
• Personal care items
• Perishable goods
• Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return postage costs. If the item is faulty, damaged, or sent in error, we will cover the return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page.